Privacy Policy for myfairwell.co.uk

Last updated: 20 April 2026
 

At My Fairwell (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data.
 

This privacy policy explains how we collect, use, store, and share your personal information when you visit **myfairwell.co.uk contact us, use our services, sign up for updates, or otherwise interact with us.
 

It also explains your rights under UK data protection law.
 

1. Who we are

This website is operated by My Fairwell.
 

2. What this policy covers

This policy applies to personal data collected through:

• our website;

• contact forms;

• email and other direct communications;

• newsletter or mailing list sign-ups;

• service enquiries or bookings;

• customer account or payment interactions, if applicable;

• cookies and similar technologies.
   

This policy does not apply to third-party websites linked from our site. If you follow a link to another website, you should read that site’s privacy policy separately.
 

3. The personal data we collect

Depending on how you use the website, we may collect the following categories ofpersonal data:
 

Information you give us directly
 

• your name;

• email address;

• details of your enquiry;

• information you provide when requesting a quote, booking a service, or completing a form;

• billing and payment information, where relevant;

• marketing preferences.
   

Information collected automatically

When you use our website, we may automatically collect:
 

• IP address;

• browser type and version;

• device information;

• operating system;

• pages viewed and time spent on the site;

• referral source;

• approximate location data;

• cookie and tracking data.
   

Special category data
 

We do not intentionally collect special category personal data unless it is necessary for providing our services and we have a valid legal basis to do so.
 

4. How we collect your personal data
 

We collect personal data:
 

• when you fill in a form on our website;

• when you contact us by email or through the website;

• when you sign up to receive marketing emails or newsletters;

• when you make a purchase, booking, or enquiry;

• through cookies and analytics tools;

• from third-party service providers such as payment processors, booking systems, or website analytics providers, where applicable.
   

5. How we use your personal data
 

We use your personal data to:

• respond to your enquiries;

• provide products or services you request;

• manage bookings, orders, or customer relationships;

• process payments and keep accounting records;

• send service-related communications;

• improve our website, services, and customer experience;

• monitor website usage and performance;

• send marketing communications where permitted by law;

• comply with legal and regulatory obligations;

• establish, exercise, or defend legal claims.
   

6. Our lawful bases for using your personal data
 

Under UK GDPR, we must have a lawful basis for processing your personal data. Depending on the context, we rely on one or more of the following:
 

• Consent — for example, where you sign up to receive marketing emails or accept non-essential cookies.

• Contract — where processing is necessary to provide a service, quote, booking, or purchase you requested.

• Legitimate interests — where we use personal data in ways you would reasonably expect for running and improving our business, provided your rights do not override those interests.

• Legal obligation — where we must process data to comply with the law, such as tax, accounting, fraud prevention, or regulatory obligations.
   

7. Marketing communications
 

We may send you marketing communications by email or other electronic means if:

• you have consented; or

• we are allowed to do so under applicable law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email.

We will not sell your personal data to third parties for their own marketing.
 

8. Cookies and similar technologies
 

We may use cookies and similar technologies to:
 

• make the website work properly;

• remember your preferences;

• understand how visitors use the site;

• improve performance and usability;

• measure the effectiveness of advertising or communications.
   

Some cookies are strictly necessary, while others such as analytics or marketing cookies should only be used with appropriate consent.
 

You should also publish a separate Cookie Policy and, if you use non-essential cookies, implement a compliant cookie banner.
 

Types of cookies we may use

• Essential cookies — required for core website functionality.

• Analytics cookies — help us understand website traffic and usage.

• Preference cookies — remember settings and choices.

• Marketing cookies — track browsing activity to help deliver relevant content or ads.
   

You can manage cookies through your browser settings and, where applicable, through our cookie banner.
 

9. Who we share your data with
 

We may share personal data with trusted third parties where necessary, including:

• website hosting providers;

• IT and website support providers;

• analytics providers;

• payment processors;

• email marketing platforms;

• CRM or booking software providers;

• professional advisers such as lawyers, accountants, or insurers;

• regulators, law enforcement, or courts where legally required.
   

We only share the minimum necessary data and require service providers to handle it securely and lawfully.
 

10. International transfers
 

Some of our service providers may process personal data outside the UK.

Where we transfer personal data internationally, we will ensure appropriate safeguards are in place, such as:

• an adequacy decision;

• the UK International Data Transfer Agreement;

• approved contractual clauses; or

• another lawful transfer mechanism.
   

If you do not transfer personal data outside the UK, you can replace this section with:

 

We do not normally transfer your personal data outside the UK.
 

11. How long we keep your personal data
 

We will only keep your personal data for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, insurance, or reporting requirements.
 

Typical retention periods may include:

• general enquiries: 12 months;

• customer records: 6 years after the last transaction;

• marketing records: until you unsubscribe or withdraw consent, plus a limited suppression record;

• financial records: 6 years to comply with tax and accounting obligations;

• cookie consent records: 6 to 24 months.
   

12. Your data protection rights
 

Under UK data protection law, you may have the right to:

• be informed about how your data is used;

• request access to your personal data;

• request correction of inaccurate data;

• request deletion of your data in some circumstances;

• request restriction of processing;

• object to processing in some circumstances;

• request data portability;

• withdraw consent at any time where consent is the lawful basis.
   

13. Complaints
 

If you have concerns about how your personal data is used, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.
 

14. Security
 

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.
 

These measures may include:
 

• secure website hosting;

• SSL/TLS encryption;

• access controls;

• password protection;

• software updates and security monitoring;

• limiting access to personal data to those who need it.
   

No internet transmission is completely secure, but we take reasonable steps to protect your information.
 

15. Children’s data
 

Our website and services are not intended for children under 13, unless expressly stated otherwise.
 

We do not knowingly collect personal data from children without appropriate consent where required.
 

16. Third-party links
 

Our website may include links to third-party websites, plugins, or embedded content. If you click those links or use those features, third parties may collect data from you.

We are not responsible for the privacy practices of other websites. You should read their privacy notices separately.

17. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our services, legal obligations, or how we process personal data.

Any updates will be posted on this page, and the “Last updated” date will be revised.